There is a complain conversation  (Role Play)

My head in the tight. Nothing status. But  now...........

Hello, Good Afternoon, This is Roy Lau from HK Bank of Customer Service Dept. How can I help you?

Customer say She did like to complain about service mistaken. She haven't received the Momo Book on/bf 23 Aug 08.

She was very disappointed. Because of She suppose Momo Book reached

on/bf her Brother's Birthday. But that is not able on time.

The Momo Book was delivery to her home on 27 Aug, 08. Late Delivery!

She was angry and unsatisfactory that servies in low standard.

Perhaps the Momo Booking was late arrival and than it was

wrongly. Not Same someone at her apply and payable by cash $300

for delivery charges. 

So, Roy must sloved her problem and reconsideation to join HK Band Credit Carrd.

Roy was very apologize to hear that and certainty make sure it doesn't

happen again. (What do you have in mind / Opinion? How About..?)

Roy was suggest refund the delivery free and replacement the correct

Mono Book.

Roy Should be say "I do understand your qustion. It is not easy for me to answer it right now. but i'll certainly to try. I'll tell you what  I will do, I 'll find out as much as I can and right you back the this afternoon.. 

Roy promised her quite right. and say if you have any question. Pls do not hesitate to contact us.

After Say Good  bye.

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23/01/08 長出兩個花芯....

26/01/08 花漸漸開出了.....

 今午不小心失足摔倒，袋裡及手上的東西都被拋在地上，一位善心的路人上前協助拾回地上的物品，當時心還沒定過神，只顧把物品放袋裡，好像沒有回應他的問題，便繼續上路。

沒想過會有好心地的人 ，願意關心別人。因曾遇過冷眼在旁觀望，也有只會見笑的人。總之，衷心感謝。

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27/1 我的野蠻奶奶大結局        +         茶煲阿四   ................................  

        何哉....

雖然她不是最好的，但是用心過能完成的一件實物。

謝謝曾在身邊支持和鼓勵她的人。

不過，房署有關人士正進行維修。

 11 Jan 有人曾走入一間動物商標診所購買一支Epi-Otic Ear Cleanser ，店員表示要登記，等了數分鐘，起初他表示該貨品是HKD80.00，後來又說睇錯價錢，最後為HKD100.00才可購取。 我認為除了價錢比SPCA (約HKD60.00) 貴近65%外，該店員的服務態度亦令人為難。