TODAY IS ENGLISH ORAL TEST.
There is a complain conversation (Role Play)
My head in the tight. Nothing status. But now...........
Hello, Good Afternoon, This is Roy Lau from HK Bank of Customer Service Dept. How can I help you?
Customer say She did like to complain about service mistaken. She haven't received the Momo Book on/bf 23 Aug 08.
She was very disappointed. Because of She suppose Momo Book reached
on/bf her Brother's Birthday. But that is not able on time.
The Momo Book was delivery to her home on 27 Aug, 08. Late Delivery!
She was angry and unsatisfactory that servies in low standard.
Perhaps the Momo Booking was late arrival and than it was
wrongly. Not Same someone at her apply and payable by cash $300
for delivery charges.
So, Roy must sloved her problem and reconsideation to join HK Band Credit Carrd.
Roy was very apologize to hear that and certainty make sure it doesn't
happen again. (What do you have in mind / Opinion? How About..?)
Roy was suggest refund the delivery free and replacement the correct
Mono Book.
Roy Should be say "I do understand your qustion. It is not easy for me to answer it right now. but i'll certainly to try. I'll tell you what I will do, I 'll find out as much as I can and right you back the this afternoon..
Roy promised her quite right. and say if you have any question. Pls do not hesitate to contact us.
After Say Good bye. 
